Application Support Engineer

Responsibilities

• • Ensure maximum uptime for multiple production systems
  • Provide L1/L2 application production support to users for trading, data processing, and IT operations
  • Provide weekend support on a rotational basis and occasional public holiday support
  • Manage, own and frequently follow-up incidents and requests raised to the team.
  • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
  • Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
  • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
  • Work to comply with SLA and OLA
  • Hands-on for incident management, change management and response management and writing RCA reports.
  • Document knowledge articles and manage the team’s knowledge base; share and promote overall knowledge level
  • Provide support in non-office hours during emergency situations.
  • Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Requirements

• • Very strong sense of self-discipline, responsibility and integrity.
  • A strong interest in working in crypto technology and financial environments.
  • Min 3-5 years of experience in application support with fintech background
  • Very strong team player and ability to proactively manage self and team’s work with little supervision; high sense of responsibility and integrity.
  • Support experience in applications on Linux environment and cloud computing
  • Knowledge in basic linux commands
  • Experience in any code/scripting languages
  • Proficient in SQL Database queries and relational database concepts
  • Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.
  • Good knowledge in formal and practical production support model
  • Experience with ITSM platforms like Jira, ServiceNow, etc.
  • Excellent problem solving skill with a keen eye for detail.
  • Excellent communication and interpersonal skills.
  • Excellent time management ability and self organised and motivated.

Preferred Technical Skills:

• • Good understanding of the ITIL V3/4 framework is highly preferred
  • Understanding of AWS / Kubernetes is a plus
  • Knowledge of Redis and log queries is a plus
  • Experience in automations / AI would be an advantage
  • Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and  Elastic Cloud
  • Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems

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